Our terms of service, acceptable use policy, privacy policies for each operating entity, and regulatory compliance statements — in one place.
This page consolidates Infinititel's terms, policies, and regulatory compliance statements across our three operating entities — Infinititel Pty Ltd (Australia), Infinititel Limited (United Kingdom), and Infinititel LLC (United States). Last updated: 7 July 2026.
These Terms of Service govern your use of the Infinititel website (infinititel.net) and general access to information about our services. They do not constitute a service agreement — wholesale voice, SIP trunking, DID, and related services are provided only under a signed Master Wholesale Communications Services Agreement ("MSA") between the relevant Infinititel Group entity and the customer.
"Infinititel," "we," "us," or "our" refers to the Infinititel Group, comprising:
Each entity operates independently in its jurisdiction and holds its own regulatory registrations. References to "Infinititel" on this website relate to the Group generally unless a specific entity is identified.
You may browse this website and the information on it for the purpose of evaluating our services. You must not use this website in any way that causes, or may cause, damage to the website or impairment of its availability; in any way that is unlawful, fraudulent, or has any unlawful or fraudulent purpose or effect; to copy, reproduce, republish, or redistribute any content from this website without our prior written consent; or to attempt unauthorised access to any part of this website or any systems or networks connected to it.
Content on this website — including regulatory and compliance information, blog articles, pricing indications, and service descriptions — is provided for general informational purposes and does not constitute legal, regulatory, or professional advice. While we make reasonable efforts to keep information accurate and current, regulatory requirements change, and we make no warranty that content on this site reflects the current state of law in any jurisdiction. You should seek independent professional advice before relying on any statement made on this website.
All content on this website, including text, graphics, logos, and the underlying code, is the property of Infinititel or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works from this content without our express written permission.
This website may contain links to third-party websites, including partner, carrier, and regulator websites. We do not control and are not responsible for the content, accuracy, or practices of any linked third-party site.
To the maximum extent permitted by law, Infinititel excludes all liability for any loss or damage arising from your use of, or inability to use, this website, including any errors or omissions in its content. Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, or death or personal injury caused by negligence, to the extent such exclusion is not permitted by law.
These website Terms of Service are governed by the laws of Victoria, Australia, without regard to conflict of law principles, for general website use. Where you have entered into an MSA with a specific Infinititel Group entity, the governing law and dispute resolution provisions of that MSA apply to the services provided under it, and take precedence over this clause for any matter relating to service delivery.
We may update these Terms of Service from time to time. The "last updated" date at the top of this page reflects the most recent revision. Continued use of the website after changes are posted constitutes acceptance of the revised terms.
This Acceptable Use Policy ("AUP") applies to all customers and users of Infinititel voice, SIP trunking, DID, and related services, and forms part of the Master Wholesale Communications Services Agreement between Infinititel and each customer. These provisions apply to all traffic regardless of originating or terminating jurisdiction.
Customers must not, and must ensure their users do not, use Infinititel services to:
Customers making or facilitating outbound telemarketing or unsolicited marketing calls must screen call lists against the relevant do-not-call register before dialling, and must not call any number registered on such a register unless a valid exemption or documented consent applies. This obligation applies wherever the called party is located, including but not limited to: the Do Not Call Register (DNCR) in Australia under the Do Not Call Register Act 2006; the Telephone Preference Service (TPS) and Corporate TPS (CTPS) in the United Kingdom under the Privacy and Electronic Communications Regulations 2003 (PECR); and the National Do Not Call Registry in the United States under the Telephone Consumer Protection Act (TCPA) and FTC Telemarketing Sales Rule. Customers must retain evidence of screening and consent and must produce it to Infinititel on request.
Infinititel operates continuous know-your-traffic (KYT) monitoring across its network to detect patterns indicative of fraud, abuse, or illegal activity, including unusual call volumes, abnormal concurrency, short-duration call bursts, and spoofed or unauthorised caller ID. Where suspicious traffic is identified, Infinititel investigates and may apply real-time controls, including filtering, throttling, or blocking, to protect the network and end users. Customers must notify Infinititel immediately upon becoming aware of any actual or suspected fraudulent use of their account, unauthorised access, or toll fraud, and must cooperate fully with any Infinititel investigation into suspected fraud or network abuse.
Infinititel may monitor traffic for compliance with this AUP and may apply labelling, throttling, blocking, suspension, or termination of service where a breach is reasonably suspected, without liability for resulting disruption to the customer's service. Infinititel may also disclose relevant information to regulators, carriers, or law enforcement where required or reasonably necessary to investigate or respond to a suspected breach.
Customers remain responsible for the conduct of their own users and any traffic originating from their systems, including traffic generated by their own customers where the Infinititel customer operates as a reseller. Customers must cooperate with Infinititel's know-your-traffic (KYT) and audit processes and must respond to compliance enquiries within the timeframes specified in their service agreement.
Infinititel is committed to protecting the privacy of individuals whose personal information we collect, whether as visitors to this website, prospective customers, or customers of our services. Because Infinititel operates through separate legal entities in Australia, the United Kingdom, and the United States, each entity is independently responsible for complying with the privacy laws of its jurisdiction. Jurisdiction-specific policies are set out below. Where you are unsure which policy applies to you, the policy of the entity you have contracted with, or the entity operating the service you are using, applies.
Across all jurisdictions, Infinititel may collect: contact and identification information you provide when making an enquiry, registering interest, or entering a service agreement (name, business name, email, phone number, address); technical information collected automatically when you visit our website (IP address, browser type, device information, pages visited); and, for customers of our voice services, call detail records and related network data necessary to provide and bill for services.
We use personal information to respond to enquiries, provide and bill for services, meet regulatory and compliance obligations (including know-your-customer and anti-fraud requirements), and improve our website and services. We do not sell, trade, or rent personal information to third parties. We may share information with regulators, carriers, or law enforcement where required by law, and with service providers who assist us in operating our business, subject to confidentiality obligations.
This website may use cookies to support basic functionality and understand how visitors use the site. You can configure your browser to refuse cookies; some parts of the site may not function as intended if you do so.
Applies to: Infinititel Pty Ltd, ABN 23 622 845 783. Effective date: 7 July 2026.
Infinititel Pty Ltd is bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This policy explains how we collect, hold, use, and disclose personal information in accordance with the APPs.
We collect personal information reasonably necessary for our functions and activities, including: information you provide when making an enquiry through this website, requesting a quote, or entering into a service agreement; information collected in the course of onboarding customers under our know-your-customer (KYC) and anti-money laundering obligations; and call detail records and network data generated in the course of providing wholesale voice services, which may constitute personal information where associated with an identifiable individual.
Where reasonably practicable, we collect personal information directly from you. We may also collect information from third parties, including carrier partners, credit reporting bodies, and publicly available sources, where necessary for verification or compliance purposes.
We use and disclose personal information for the primary purpose for which it was collected, and for related secondary purposes you would reasonably expect, including: providing and billing for services; complying with our obligations under the Telecommunications Act 1997 (Cth), the Do Not Call Register Act 2006 (Cth), the Spam Act 2003 (Cth), and ACMA determinations; anti-money laundering and counter-terrorism financing obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth); and responding to lawful requests from regulators or law enforcement.
We do not disclose personal information overseas except where necessary to provide services that involve cross-border call routing, in which case we take reasonable steps to ensure any overseas recipient handles the information consistently with the APPs.
Where Infinititel or its customers make telemarketing calls or send commercial electronic messages to Australian numbers or recipients, those calls and messages are subject to the Do Not Call Register and the Spam Act's consent and unsubscribe requirements. Infinititel operates network-level DNCR screening on outbound wholesale traffic as described in our DNCR compliance article.
You may request access to personal information we hold about you, and request correction of information you believe is inaccurate, out of date, or incomplete, by contacting us using the details below. We will respond within a reasonable period, generally within 30 days.
If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us using the contact details below. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Infinititel Pty Ltd, Level 22, 114 William Street, Melbourne VIC 3000, Australia. Email: info@infinititel.net
Applies to: Infinititel Limited, Company No. 15349740. Effective date: 7 July 2026.
Infinititel Limited is registered with the UK Information Commissioner's Office (ICO) as a data controller, registration number ZB846797. This policy explains how we process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We process: contact details you provide when enquiring about our services or entering a service agreement; identity verification information collected as part of customer onboarding; and call data records (CDRs) and related metadata generated through the provision of voice services, which may constitute personal data under UK GDPR where linked to an identifiable individual.
We process personal data on the following lawful bases: performance of a contract, where processing is necessary to provide services you have requested; legal obligation, where processing is required to comply with UK telecommunications, anti-money laundering, or data retention law; and legitimate interests, including fraud prevention, network security, and direct marketing to existing business customers where you have not opted out.
Where Infinititel or its customers make marketing calls or send electronic marketing communications to UK numbers or recipients, those communications are subject to the Privacy and Electronic Communications Regulations 2003 (PECR), including Telephone Preference Service (TPS) and Corporate TPS screening requirements. Infinititel operates network-level TPS screening on outbound wholesale traffic as described in our PECR and TPS compliance article.
Call data records and related metadata are retained securely for the period required to meet our regulatory obligations, including retention requirements under the Investigatory Powers Act 2016, and are made available to law enforcement only under valid legal authority.
Where personal data is transferred outside the UK — including in the course of cross-border call routing — we take reasonable steps to ensure an adequate level of protection, including reliance on adequacy decisions or standard contractual clauses where applicable.
Under UK GDPR you have the right to request access to, correction of, deletion of, or restriction on the processing of your personal data, and the right to data portability and to object to certain processing. To exercise these rights, contact us using the details below.
If you are not satisfied with our response to a privacy concern, you may lodge a complaint with the Information Commissioner's Office at ico.org.uk.
Infinititel Limited, 7 Bell Yard, London, England, WC2A 2JR, United Kingdom. Email: info@infinititel.net
Applies to: Infinititel LLC, 8 The Green, Suite B, Dover, Delaware 19901. Effective date: 7 July 2026.
This Privacy Policy governs the manner in which Infinititel LLC collects, uses, maintains, and discloses information collected from users of the infinititel.net website and our voice services.
We may collect personal identification information from users in various ways, including when users visit our site, register interest, subscribe to our services, or contact us. We will collect personal identification information only where voluntarily submitted.
We may collect non-personal information whenever users interact with our site, including browser type, device information, and technical connection details such as the operating system and internet service provider used.
Our site may use cookies to enhance user experience. You may set your browser to refuse cookies or alert you when cookies are sent; some parts of the site may not function properly if you do so.
As a provider of telecommunications services, Infinititel LLC collects and protects Customer Proprietary Network Information (CPNI) in accordance with the Federal Communications Commission's rules under 47 U.S.C. §222. See our CPNI Notice below for further detail.
We do not sell, trade, or rent users' personal identification information. We may share aggregated, non-identifying demographic information with business partners. We may share information with third-party service providers who assist in operating our business, subject to confidentiality obligations, and with regulators or law enforcement where required by law.
Our site may link to third-party websites, including partner and carrier sites. We do not control and are not responsible for the content or privacy practices of linked sites.
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. Infinititel LLC does not sell personal information as defined under the CCPA.
Infinititel LLC, 1178 Broadway, 3rd Floor #4095, New York, NY 10001. Email: compliance@infinititel.net
PLEASE READ THIS NOTICE CAREFULLY. As a user of Infinititel SIP-based VoIP services, you are required to read and understand the limitations associated with 911 and E911 emergency services available through Infinititel calling services. If you do not agree to these terms, you are not authorised to use Infinititel calling services.
911 Services — functionality allowing end users to contact emergency services by dialling 911. Enhanced 911 (E911) — the ability to route an emergency call to the designated Public Safety Answering Point (PSAP) serving the customer's registered address, and to automatically deliver the caller's telephone number and address to the emergency operator. Basic 911 — the ability to route an emergency call to the PSAP serving the customer's registered address, without automatic delivery of the caller's number or address.
Where Basic 911 Service applies, the emergency operator will not have automatic access to your call-back number or address unless you provide this information verbally. If the call is dropped or you are unable to speak, the operator will not be able to call you back or dispatch help to your location.
If you use the service from a location with a different area code than the number associated with your VoIP service, your 911 call may not reach the emergency personnel nearest your actual physical location, and they may be unable to transfer your call or respond appropriately.
You may not reach the correct emergency service centre if you fail to register a valid service address, or if you use the service from a location other than your registered primary address. This may result in your call being routed to the incorrect local emergency service provider.
For further information on emergency services, refer to the Federal Communications Commission (fcc.gov) and the National Emergency Number Association (nena.org).
Contact: Infinititel LLC, 1178 Broadway, 3rd Floor #4095, New York, NY 10001. Email: compliance@infinititel.net
Customer Proprietary Network Information (CPNI) includes call detail records, telephone numbers dialled, call duration and timing, call routing information, and related service usage information. Infinititel LLC protects CPNI in accordance with the FCC's rules under 47 U.S.C. §222 and 47 CFR §§64.2001–64.2011.
You have the right to restrict the use of, disclosure of, and access to your CPNI. Infinititel will not use your CPNI for marketing purposes without your prior approval, obtained on an opt-in basis. Where account changes are made — including changes to your address of record, authentication details, or online account — you will be notified promptly.
Infinititel will only disclose CPNI to you after appropriate authentication, such as confirmation of a pre-established password, or by mailing information to your address of record, or by calling you back at your telephone number of record.
Infinititel does not sell or market CPNI to third parties. Where third parties require access to CPNI to perform services on our behalf, they are bound by confidentiality obligations and may only use the information for the purpose for which it was provided.
In the event of an unauthorised disclosure of CPNI, Infinititel will notify the United States Secret Service and Federal Bureau of Investigation within the timeframe required by FCC rules, and will notify affected customers as required by law.
Infinititel Limited, Company No. 15349740, 7 Bell Yard, London, England, WC2A 2JR.
Infinititel Limited provides publicly available electronic communications services under the General Conditions of Entitlement set by Ofcom. No individual licence is required for this activity; Infinititel nonetheless adheres to all relevant regulatory obligations under the General Conditions.
Infinititel Limited ensures UK-based customers have access to emergency services (999/112), including caller location information where technically feasible. Customers are informed of any limitations — for example, for nomadic VoIP users — during onboarding and within our published service terms.
Infinititel Limited complies with General Condition B3 regarding number portability, facilitating the transfer of telephone numbers between networks in accordance with Ofcom's prescribed timelines and processes.
Infinititel Limited ensures accurate Calling Line Identification (CLI) presentation and complies with General Condition C6. We take reasonable steps to prevent CLI spoofing or misuse and promptly investigate complaints.
Where Infinititel Limited allocates telephone numbers to end users, it does so in accordance with Ofcom's Numbering Plan and General Condition C17, ensuring efficient use and management of number resources.
In compliance with General Conditions C1 and C2, Infinititel Limited provides clear and accurate contract terms, publishes and maintains up-to-date pricing and service details, and maintains a complaints handling policy consistent with Ofcom and ADR scheme expectations.
Infinititel Limited is registered with the ICO as a data controller (registration number ZB846797) and complies with UK GDPR and the Data Protection Act 2018. Call data records are retained securely and made available to law enforcement only under valid legal authority, consistent with the Investigatory Powers Act 2016.
Infinititel Limited takes reasonable measures to maintain the security and integrity of its VoIP network, including protection against unauthorised access, denial-of-service attacks, and fraud, and maintains continuity plans for service disruptions.
Infinititel maintains a network compliance and fraud prevention framework across all three operating entities, informed by the regulatory requirements of each jurisdiction in which we operate.
Infinititel Pty Ltd operates as an ACMA registered carriage service provider and complies with the Telecommunications Act 1997 (Cth), the Do Not Call Register Act 2006, the Spam Act 2003, and the Communications Alliance Industry Code C661:2022 on reducing scam calls and scam SMS, including quarterly scam activity reporting to the ACMA.
Infinititel LLC is registered with the FCC and maintains a Robocall Mitigation Program consistent with the TRACED Act and STIR/SHAKEN caller ID authentication requirements. We comply with the Telephone Consumer Protection Act (TCPA) and FTC Telemarketing Sales Rule requirements applicable to our services, and cooperate with the Industry Traceback Group on illegal call investigations.
Infinititel Limited operates under Ofcom's General Conditions of Entitlement and complies with the Privacy and Electronic Communications Regulations 2003 (PECR), including TPS/CTPS screening requirements, and Ofcom guidance on blocking calls with spoofed UK CLI originating from abroad.
Infinititel maintains real-time monitoring of voice traffic across our network to identify patterns indicative of fraud or abuse. Where suspicious traffic is identified, we investigate promptly and take proportionate action, which may include blocking, suspension, or termination of the responsible account, consistent with our Acceptable Use Policy above.
For detailed discussion of specific compliance topics, see our compliance blog, covering FCC Form 499-A, STIR/SHAKEN attestation, DNCR and TPS screening, and related topics for wholesale voice operators.
Infinititel is committed to preventing its services from being used for money laundering, terrorism financing, or in breach of applicable sanctions laws. We maintain a risk-based compliance program appropriate to our operations as a wholesale telecommunications provider, informed by:
Infinititel conducts identity verification and screening of customers against sanctions and politically exposed persons lists prior to onboarding, with ongoing periodic re-screening. Enhanced due diligence applies to higher-risk customer relationships.
Infinititel does not onboard or conduct business with shell entities, or with parties operating in sanctioned jurisdictions or subject to applicable sanctions lists.
Where suspicious activity is identified, Infinititel escalates internally and, where required, reports to the relevant authority — including AUSTRAC in Australia, FinCEN in the United States, or OFAC/OFSI in relation to sanctions matters.
This is a summary statement. Infinititel's full internal AML/CTF and Sanctions Compliance Program contains operational and governance detail that is maintained confidentially for regulatory and security reasons.
For questions about these terms, our privacy policies, or our compliance program, contact us: